This Privacy Notice explains how information submitted through the Eurovia Travel website, email and WhatsApp is used in connection with hotel enquiries and bookings.
1. Who handles your information
Eurovia Travel handles information submitted for hotel sourcing and travel-support requests. Privacy questions and eligible data requests can be sent to travel@eurovia-travel.com or through WhatsApp at +33 7 57 69 06 56.
2. Information we receive
- name and contact details;
- destination, preferred hotel and stay dates;
- guest numbers and relevant room preferences;
- budget, meal, accessibility or special-request information;
- messages, quotation history and booking reference;
- technical information normally sent by a browser or communication service.
Please provide only information relevant to the requested travel service.
3. Why information is used
Information may be used to:
- respond to an enquiry and take steps requested before a booking;
- search accommodation and prepare a quotation;
- communicate prices, conditions, deadlines and confirmations;
- support an accepted booking and resolve service issues;
- prevent misuse and protect the security of communications;
- meet applicable accounting, dispute-handling or legal obligations.
4. WhatsApp and email
When you submit the website form, a prepared message opens in WhatsApp. You can review it before pressing Send. WhatsApp and your email provider process communications under their own terms and may store information in other countries.
5. Sharing with hotels and suppliers
Relevant details may be shared with a hotel, accommodation supplier, booking partner or payment provider when necessary to obtain availability, prepare the offer, complete a booking you approve or provide support. We do not sell hotel-request information.
6. Retention
Enquiry and booking information is retained only as long as reasonably necessary for quotation follow-up, booking support, accounting, fraud prevention, dispute handling and applicable record-keeping requirements. Retention may differ between an unconfirmed enquiry and a completed booking.
7. Security
Reasonable organisational and technical measures are used to protect information. No internet or messaging service is completely risk-free, so use the verified contact details displayed on this website and avoid sending sensitive credentials.
8. Your choices and rights
Subject to applicable law and verification, you may ask for access, correction, deletion, restriction or a copy of eligible personal information, or object to certain processing. Some information may need to be retained for legal or contractual reasons.
To make a request, contact travel@eurovia-travel.com and describe the information or booking concerned.
9. Cookies and external services
The current static website does not itself run advertising analytics or create an account. It loads externally hosted fonts and hotel imagery, whose providers may receive standard connection data such as an IP address. If advertising or analytics tools are added, this notice and the site’s consent controls must be updated before use.
10. Updates
This notice may be updated when services, suppliers or legal requirements change. The effective date shown at the top identifies the current website version.
Need a clear answer?
Send us the hotel name or booking reference and we will explain the applicable conditions.